Conditions of Enrolment

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TERMS AND CONDITIONS

Code of Conduct

A study place has been offered in accordance with the requirements of Australian Education Council Code of Conduct relating to the provision of education services to overseas students and Education Services for Overseas Students (Registration of providers and Financial Regulation) Act 1991.

Visa Requirements – Attendance and Academic Progress

Students are required to maintain satisfactory attendance, which is 80% or more to meet with the Department of Immigration and Boarder Protection (DIBP) regulations. As per requirements of the National Code (NC 2007), all international students must undertake a full time study load which is 20 contact hours per week. It is the college’s policy to constantly monitor attendance and academic progress of all students. Students who fail to adhere with DIBP regulations in spite of warnings will be notified to the Department of Immigration and Boarder Protection (DIBP).

Overseas Student Health Cover (OSHC)
All international students are required to pay Overseas Student Health Cover (OSHC) and also for parties included in their application before being issued with a visa. As per student visa compliance, students and their dependants are required to have visa length health cover.

Protection of Fees

Canterbury Language Academy adheres to the Tuition Protection Scheme (TPS).

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:
• complete their studies in another course or with another education provider or
• receive a refund of their unspent tuition fees.

Payment

Payments can also be forwarded by Telegraphic Transfer or Net banking:
Account Name: Canterbury Language Academy
Account Number: 082-024 568079145
National Australia Bank (NAB)
World Square Branch, George St, SYDNEY NSW 2000

Change of Provider

Students on a student visa are not permitted to change their primary provider for the first 6 months if the course duration is equal to or exceeds 6 months. Students are not permitted to change their primary provider for the entire course duration if this duration is less than 6 months. CLA may release a student in exception circumstances but this must be approved by the Academic Manager.

REFUND POLICY

As per ESOS Act 2000 and the ESOS Regulations 2001, a student will be given a full refund if CLA is unable to offer the course.
•   In the event of visa refusal, application fee ($150) is not refundable.
•   Refund on the basis of visa rejection will require a copy of the visa rejection notification from the Australian High Commission/ DIBP and the official CLA receipt.
•   Accommodation deposit and Airport pick up fees are refundable if visa is not granted.
•   Tuition fees, Overseas Student’s Health Cover are refundable in full where:
a) CLA is advised of the cancellation 28 days or more before the course starts.
b) Australian High Commission rejects a visa application.
•   Requests for refund must be made in writing.
•   CLA will send the refund to the applicant unless otherwise instructed and authorised in writing.
•   Tuition fee is not transferable to any other institution or student but may be transferrable to another course within CLA.
•   If the student withdraws from the course once it has commenced no refund of fees is given.
•   If the student has given misleading information to a CLA approved agent, CLA and/or any Commonwealth agencies of Australia, no refund will be given.
•   Under compassionate circumstances such as bereavement (eg death of family member) CLA will make a decision of a refund on student’s fees.
•   All refunds will be payable in the same currency in which the fees were paid. CLA will forward the refund to the applicant’s country of origin unless otherwise authorised in writing in special circumstances.
•   CLA will give the student a refund statement that explains how the amount has been worked out.
•   A refund is processed in approximately 2 weeks.
•   In the event that CLA defaults, students are protected by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.
•   A student dissatisfied with the refund decision handed by CLA has the right to pursue other legal remedies, which includes independent complaints and appeals handling services provided by a mediation company appointed by CLA.
•   This agreement does not remove the right to take further action under Australia’s consumer protection laws.
•   Students will be advised of this policy before any payment is made to CLA. CLA will not accept any payment from an overseas student or intending overseas student unless the student has received a copy of this refund agreement.

According to the ESOS Act Amendments 2011, if an education provider defaults; the provider (CLA) must (within 14 days):
• either offer the student an alternative place at the provider’s expense, that is accepted by the student is writing or
• refund the student the unused portion of the prepaid fees.

For further details see: Education Services for Overseas Students (ESOS Legislative Framework)

Use of Personal Information

The information provided by the student may be disclosed to the Commonwealth and State Government agencies or to the Fund Manager of the ESOS Assurance. Fund as required under the ESOS Act and the National Code of Practice for providers of Education and Training to Overseas Students.

Change of Conditions

CLA reserves the right to change its fees, conditions, course times or course commencement dates at any time without notice.

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